Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our appointment request form, Monday to Friday from 9am to 5pm. We will respond within 24 hours and only when this is during our opening times
  • phone us on 020 8209 2400, Monday to Friday from 8.30am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • use our appointment request form, Monday to Friday 9am to 5pm. We will respond within 4 hours during opening times
  • phone us on 020 8209 2400, Monday to Friday from 8.30am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30 am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Accurx
  • phone us on 020 8209 2400, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice or the doctor may want more information regarding your illness before the visit.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Evening and Weekend GP Appointments in Barnet (Hub Service)

Extra GP appointments are available in the evenings and on the weekends in Barnet. These extended hours (18:30 to 20:00 on weekdays) (08:00 – 20:00 at weekends) are provided from several GP practices (Hubs) in the borough.

You can call the service directly on 020 3948 6809 during the hub operating hours to book an appointment or we at the practice can book this for you.  

Non-urgent advice: GP Extended Hours

As part of the Government’s plans to improve healthcare we are now open three mornings per week *from 7am (see above for start times and days), mainly to see patients who are unable to attend during the day for their appointment.

Please note no reception staff are on duty at these times, and you will therefore not be able to contact the Practice by phone.

If you are late for an early morning appointment you will not be seen. If you need to cancel you appointment within 24 hours please either phone, text facility, or use the website form.

When you arrive for your appointment please wait in the waiting room and one of the doctor’s will call you.

This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation.

Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required.

Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.

If you become unwell after 6:00pm please call NHS 24 as usual – 111
More information on GP Extended Hours

Chaperones

A chaperone is a person who serves as a witness for both a patient and a clinician as a safeguard for both parties during a medical examination or procedure.

If you feel you would like a chaperone present at your consultation please either inform Reception or speak to the doctor / nurse who will be more than happy to arrange this for you.

Chaperone Patient Information Leaflet

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.